Solojabones

                 .....just soaps!

Shipping & Returns

Delivery Schedule

We will normally send your order to you in 2 business days.

The transport charges are as follows 0-2kilos=9eurs,2-5kilos=10eurs,5-10kilos=15eursover 10kilos their is a supliment of 5eurs per 5kilos and the delivery is next day by 19hrs.The orders are made to order therefore may take 2-3 days to process and orders are not sent until payment has been recived.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. A handling fee of 25% will be charged to your order.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

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